Answers on ordering, documents, delivery and accounts, written by the teams who handle them. Browse by topic, or skip straight to a named specialist.
Six topics, each owned by the team that handles it day to day.
Quotes, minimum quantities, payment terms and order changes.
SDS, TDS, certificates of analysis and REACH status.
Lead times, hazardous goods, customs and delivery windows.
Specifications, substitutions, sample requests and trials.
Credit lines, invoices, disputes and purchase orders.
Handling, storage, spills and the 24/7 emergency line.
Each answer is written and kept current by the team that does the work.
Each route has a response commitment we hold ourselves to.
The fastest route for anything about an existing order, quotation or credit line.
Specifications, substitutions, documentation and formulation questions.
Spills, exposure or a transport incident. +31 10 421 8899, answered by a qualified adviser.
A confidential, protected channel for anything that does not look right.
One switchboard, seven offices, eleven languages.