Quotes, technical questions, documentation, partnership proposals or a shipment that needs chasing. Route it once and it reaches the desk that can actually answer. No ticket queues, no generic inbox.
Each route goes to a named team with its own response commitment. Choose one and the enquiry form below sets itself accordingly.
Availability, pricing, packaging and lead time for a specific material or CAS number.
TDS, SDS, certificates of analysis, REACH status and formulation support.
Chasing a delivery, transport documents or a customs question on an existing order.
Producers, distributors, toll manufacturers and logistics partners.
Five required fields. Attach a specification if you have one and we will quote against it rather than guess.
101, Business Atrium, Dubai
Karl-Kunger-Str. 56, D-12435 Berlin, Germany
68, 1st Main Rd, 7th Block, Koramangala, Bengaluru
8-2, Jalan Telawi 2, Bangsar Baru, 59100 Kuala Lumpur, Malaysia
12747 Olive Blvd, Suite 300, St. Louis, MO 63141
Every proposal gets a written answer within three working days, including the ones we decline.
Take a product into eighteen markets with the regulatory dossiers, documentation and warehousing already in place.
Regional distribution agreements with technical training, marketing support and stock held locally.
Blending, reaction and packaging capacity audited to our standard, with guaranteed volume commitments.
Hazardous goods carriers, tank operators and customs brokers on multi-year framework agreements.
Within four working hours for a catalogue product into a market we already serve. Non-standard specifications, new registrations or unusual packaging take up to 2 to 4 working days because we confirm with the manufacturer first.
It depends on the material and the packaging. Most drummed products start at 20 to 24 pallets; bulk liquids at a full tank or 20 to 22 IBCs. We also supply trial and sample quantities for qualification work, usually free of charge for material.
Yes. For first time orders we ship samples along with the certificate of analysis and facility audit report for that batch, so what you test is what you would later receive.
Standard terms are advance payment against order; for regular orders, 15 to 30 days from invoice against an approved credit line. Letters of credit and documentary collections are available for international orders.
Every document is downloadable from the product finder in English. Customers can request documents in the destination-market language. If a document is missing, technical service will issue it within one working day.
The product finder shows registration status per product and jurisdiction. Where a substance is not yet registered for your intended use, we say so before quoting rather than after.
Yes, per batch and per delivery, issued from the producer’s data and countersigned by our QC team.
All our products are accompanied with respective MSDS and Material Handling Directives issued by our own certified dangerous goods safety advisers before dispatch, not at the border.
GCC countries directly from our own warehouses, and beyond that through our freight partners. Sanctions and end-use screening applies to every destination without exception.
Your named account contact, or the supply chain line on +971 4 575 93 93. We commit to telling you about a delay before you have to ask.
Yes. Trials, testing and dosing optimisation at your site are included for customers under a long-term supply agreement.
Call the 24/7 product safety hotline on +971 50 387 0325. A qualified adviser answers directly, at any hour, in English, Dutch, German, French, Arabic or Hindi.
Careers questions are answered separately in the careers FAQ.
One switchboard, seven offices, eleven languages, and a named person at the end of it.